Faq

Frequently Asked Questions

General Information

What’s the difference between your traffic school and other traffic schools?
Our website and curriculum represent the state of the art in technology and adult learning principles. We are committed to maintaining our superiority in these areas. NO ONE can match our expertise and experience!

I just received a ticket. Am I eligible for traffic school?
Generally, you are eligible to attend our traffic school to mask a traffic safety violation on a California driver record unless one of the following is true:

  1. You have already attended a traffic violator course within 18 months of the citation.
  2. You hold a commercial license as defined in California Vehicle Code section 15210.
  3. You hold a commercial driver license from out of state.
  4. The violation occurred in a commercial motor vehicle as defined in Vehicle Code section 15210.
  5. The conviction would result in a violation point count of more than one point. (A list of Vehicle Code two point violations may be found on theDepartment of Motor Vehicles web site.

Is this course approved for the county in which I received my ticket?
Yes! We are approved in ALL California counties. If you don’t see your court listed, just give us a call.

My due date for completing traffic school has passed. Can I get an extension?
You must contact your court to request an extension.

Can I take this course if I am under 18 (a juvenile)?
Yes! (You must meet the eligibility requirements noted above)

Where can I access this course?
You can take this course from any computer where you can access the internet. You DO NOT have to use the same computer each time you return to your course.

Do I need an email address?
Yes. You must have an email address so that we can send you instructions and confirmations. You can get a free email address fromgmail.

Do I have to complete the course all at once?
No, you may access the course 24 hours a day, 7 days a week, and take as long as you would like to complete it. However, your court has assigned a due date in which to complete your traffic school and you must complete the course and pass the final exam prior to your deadline. If you can’t make the deadline, you will need to contact the court for an extension.

How long will it take to complete the course?
All online traffic schools are mandated to have 8 hours of instructional material. DMV requires that you spend a minimum amount of time in the course material. We understand that students read and study at different paces, but must follow the legal requirements.

How do I get to the final exam?
You must pass a quiz at the end of each section with a score of 70% or better before you can reach the final exam. If you do not pass a quiz you will be required to re-read that section and then re-take the quiz. You may repeat the quizzes as many times as necessary.

Will my course or username expire?
No, you may take as much time as needed to complete your course. We will not remove your username and password from our system until you have completed the course.

Can you fax or mail my completion certificate directly to the court for me?
DMV requires that we transmit your completion certificate directly to them. Once DMV receives your completion certificate and confirms your eligibility, they will mask your traffic citation on your California driving record. We will also provide you with a completion certificate for your records.

Do you offer a Spanish course?
Sorry, we do not offer a Spanish course at this time.

What are the ‘hidden messages’?
We are required to place hidden messages throughout the curriculum to ensure our students read the material carefully. We suggest you take note of the hidden messages in each section to help you answer the hidden message question correctly.

What are ‘personal identity’ questions?
We are required to verify that you, our student, is actually the one taking the course. We ask ‘personal identity’ questions at the end of each section to help ensure that you are the one actually taking the course. We will ask a question about you using the information we collected during your registration process. Since these questions are about you, they are easy to answer!

What is ‘Identity Verification’?
DMV requires that your identity be verified before taking the final exam. Just before you take the final exam we ask you to answer several questions from the information you provided us when you registered. Since the questions are about you, they are easy to answer!

Is your site secure?
Yes, we take your privacy very seriously. We use industry-standard SSL-encryption to protect sensitive data transmissions.

Payments & Refunds

I already paid a fee to the court for traffic school. Do I also have to pay to take the online course?
Yes, the amount paid to the court was only for the violation. You must also pay to take the online course in order to have the point masked on your driving record.

How much does the course cost?
Our base cost for all counties is just $19.95.

Can I pay with a personal check or money order?
Yes, you may send payment in the form of a personal check or money order. Your certificate will not be issued until we have received your payment. We also accept credit cards over the phone or through our website with secure online payments.

What is your money back guarantee?
In the unlikely event that you cannot pass the final exam, we will be happy to refund your payment using the method in which you originally paid. Remember, you may retake the course as many times as you need to pass without paying an additional course registration fee. Our Money-Back Guarantee is just one of the ways we guarantee our course. See all our guarantees!